Shipping policy

Do you offer free shipping?

We offer free shipping within the U.S. and on qualifying orders in select countries. All available shipping options will be shown at checkout.

What shipping methods does Rothy's use?

  • Please note, shipping times listed below are only estimates and are subject to change.
  • Orders are typically processed 1-2 business days after your order is placed.
  • Orders placed on Friday after 7pm ET / 4pm PT will ship the following Monday.
  • We do not ship on the weekends.
  • During promotional events, processing times may increase due to demand.
  • Items from your order may arrive in multiple packages. You will only be charged one shipping fee for upgraded shipments that are split.



Heads up! Sometimes tracking might not show every step of the journey. Unfortunately, we don't have extra info about where your package is at the moment. But hey, no worries! Rest assured, it's making its way to you.

How long will it take to receive my Rothy's order?

Your order is carefully prepared by our warehouse team before shipment. Please allow up to 3 business days for processing. During this time, tracking updates may not yet be available. As soon as your order ships, we'll send a confirmation email with tracking details.

Orders placed on Friday or over the weekend typically ship on Monday, barring any national holidays.

How can I check the status of my Rothy's order?

Once your order ships, you will receive an email with tracking information. You can also track your order on your account page.

Heads up! If your order has shipped via Ontrac, tracking might not show every step of the journey– they usually only update at pickup and delivery. Unfortunately, we don't have extra info about where your package is at the moment. But hey, no worries! Rest assured, it's making its way to you.

Please reach out if you need additional help.